Blue Planet Offices Policy Statements and Terms

CUSTOMER SERVICE AREA

Currently all products and services sold by Blue Planet Offices, Inc., its divisions and various websites are limited to customers in the United States, Canada and Mexico. Products that have shipping included in the product price are sold only in the US, Canada and Mexico. If the policy is different for a particular site or service there will be a statement on that site together with instructions on the purchase page or otherwise prior to placing the order or checkout.

CUSTOMER SERVICE HOURS

Customer hours are not guaranteed but we are generally available from 10 a.m. to 7 p.m. Eastern Time. Please do not call before 10 a.m. or after 10 p.m. Saturday hours are 2 p.m. to 6 p.m. Closed Sunday. If there is no answer, please leave a message, send us email or use the comment form.

CUSTOMER PAYMENT

1. When you use PayPal, Amazon or Google Checkout we do not obtain any of your credit card or bank information. This information is completely private between you and PayPal/Amazon/Google. Please note that Blue Planet and its divisions process orders as GLINN Media Corporation, Blue Planet Offices, Inc. and Blue Planet Security Corporation.

2. PayPal and Google allows you to send us money without using a shopping cart or checkout. If an additional amount is due because you requested a faster shipping method, we will send you an invoice through the system by which your original payment was made. Your product will not ship until you pay the additional shipping charge. If you do not pay the additional shipping charge within 24 hours, your order will ship by normal means.

3. If you pay by electronic check your order will not be produced or shipped until the check has cleared.

4. The products and services we sell are low cost, thus bank transfers will not be accepted. Products or services sold overseas will have alternate payment methods on the site. In addition to PayPal, Amazon and Google Checkout, Blue Planet Offices, Inc. has accounts with Daopay, AlertPay, WorldPay, Bango and others. Daopay and Bango allow payments over your mobile telephone worldwide.

5. You may also pay by personal or company check, certified check, bank draft or money order. You can also pay us through Western Union. You will need to mail or otherwise deliver payment to us. Please see the Contact Page for details.

6. If your personal or company check is returned unpaid, you will be charged a $35.00 check return charge. Please note, many states have bad check statutes that permit civil recovery in addition to the amount of the check. These fees are generally three times the amount of the check or a minimum of $150 or $200 depending on the state.

7. If you would like to pay by Western Union, please let us know in advance. You can pay the CEO or you can send the money directly to our Western Union merchant account, or through Wired Plastic.

RETURNS

Please see the individual web site you are ordering on for additional details.

1. Blue Planet products that are custom made generally are not returnable or refundable, unless the web site for the individual product states otherwise. For instance SecureBAG-TAG has a money back guarantee provided the kit is returned in new condition with all items within ten days.

2. If the item is returnable under Blue Planet policy, you must contact us for an RMA (Return Merchandise Authorization) number before returning the item. The RMA number with the letters "RMA" must be clearly printed on the envelope or package. Items returned without an RMA will not be accepted and/or no refund or replacement will be issued.

3. If we make an error in the custom data on the item, we will replace it at no charge to you. If it is our error, please contact us and request an RMA. Please pay shipping to return the item and include a statement for the amount of postage and if possible a receipt for the postage purchase. We will refund the postage to you up to a total of 20 percent of the purchase amount. If you paid by credit card or other electronic means, the refund will be done the same way. If you paid by check, money order, cash, or bank transfer, the refund will be in the form of a company check at a major U.S. bank.

4. We sell products on eBay, Amazon, Buy.com, Bonaza.com and elsewhere. Those sites may require other return policies. Please read the return policy on that site for the product you are purchasing.

SHIPPING

1. Unless otherwise specified on the specific site, shipping is included in the purchase price. If the item is physical and heavy, shipping will be extra. The shipping amount will be shown in your shopping cart BEFORE checking out. Please review shipping and/or handling charges before you check out.

2. Shipping times will vary. Products are generally shipped first class mail, priority mail or UPS ground. This will be specified on the site of the particular product. If you need something faster, please contact us. If we can use a faster form of shipping, there will be an additional charge and we will send you a PayPal or Google Checkout invoice for payment. If you have a FedEx account, we can ship by FedEx and they will bill your account. Please provide the account number.

3. Note on UPS Ground Shipping. UPS picks up from various locations. Sometimes we will send our truck to UPS which is only open from 4 p.m. to 7 p.m. on Rockland Key. The UPS truck generally leaves at 8 p.m. If you get a notice during the day that the shipping label has been produced, your shipment will go out that evening. There will be no tracking information until after 9 p.m. Key West is 150 miles from Miami. Later on the following day you will see the product at the Jacksonville, FL distribution center.

4. If an additional amount is due because you requested a faster shipping method, we will send you an invoice through the system by which your original payment was made. Your product will not ship until you pay the additional shipping charge. If you do not pay the additional shipping charge within 24 hours, your order will ship by normal means.


CANCELLATIONS OF PHYSICAL PRODUCTS

1. Cancellations or order changes for physical stock products are accepted up until the time we pay for and produce the shipping label. PayPal will email you when the shipping label is processed. At that time the product is packaged, sealed and postage or UPS label applied.

CANCELLATIONS OF CUSTOM PRODUCTS

1. Cancellations of custom products are not accepted as we generally begin working on them promptly. We operate on weekends and evenings on an irregular basis as business demands. If you do want to cancel, call or email our office promptly. Cancellations are accepted at our sole discretion.

2. Each site gives full details and photographs of the product, we have help popups, faq pages and other assistance. Some sites even have video clips available. Please research your purchase carefully before clicking the order button. If you have any specific questions not answered on the site, please call or email our office before ordering. We provide direct dial and 800 toll free customer support numbers.

3. To contact us you can use the comment form below or visit our CONTACT PAGE for full contact information including direct telephone numbers and TOLL FREE numbers for U.S. customers.


CANCELLATION OF SERVICES & REFUNDS

Please see the FAQ or policy page on the individual site for detailed information.

Privacy Policy Statement

This is the web site of Blue Planet Offices, Inc..

Our postal address is
1107 Key Plaza 306
Key West, FL 33040

We can be reached via e-mail at ceo@blueplanetoffices.com
or you can reach us by telephone at 305-897-2593

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect no information on consumers who browse our Web page.

The information we collect is used for internal review and is then discarded.

With respect to cookies: We do not set any cookies.

If you do not want to receive e-mail from us in the future, please let us know by visiting us at http://www.blueplanetoffices.com/policy.html.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by visiting us at http://www.blueplanetoffices.com.

Upon request we provide site visitors with access to communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries).

Consumers can access this information by e-mail us at the above address.

With respect to security: and Only sensitive info in PayPal and Google carts. We do not collect or store any credit card or other personal information on our web servers. All payment processing is through third party payment processors and we do not receive any payment information.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

COMMENT FORM-

If it is outside of normal business hours or you are outside of the United States, you can send us a message using our Comment Form. Please follow the instructions given below.

Due to the massive amount of spamming of comment forms, guest books and message forums, in addition to email, Blue Planet's comment form is in a secure area. To leave a comment, click the link below.

When the login box appears Enter image for User and Enter image as the password THREE TIMES so it is nine numbers long. You will then be in a secure area to enter your coments. Thank you for your interest.

GO TO FORM


Legal Information

All content of BluePlanetSecurity.com and all Blue Planet sites are Copyright 2016 by Blue Planet Offices, Inc., a Florida USA Corporation. All rights are strictly reserved.

Information found on this web site is only for personal use while visiting this site.

To obtain permission, to reproduce any contents found on this web site write our office.

Neither this site, its staff, nor any other party involved in creating, producing or delivering any site of Blue Planet Offices are liable for the accuracy, reliability, or completeness of the data described and/or contained within this Web site and shall not be held liable for improper or incorrect use.

We are not responsible for the contents of any off-site pages or any other sites linked from your site.

Securities Statement:

Safe Harbor Act: This communication includes forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 that involves risks and uncertainties including, but not limited to, the impact of competitive products, the ability to meet customer demand, the ability to manage growth, acquisitions of technology, equipment, or human resources, the effect of economic business conditions, government regulations,and the ability to attract and retain skilled personnel. The Company is not obligated to revise or update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this communication.

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